Job Description:
Role Summary
We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves robust stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.

Key Responsibilities
Own end-to-end QA for releases – test strategy, planning, execution, and sign-off
Define and drive QA governance, standards, and best practices across projects
Lead functional, regression, integration, and UAT testing cycles
Validate ServiceNow configurations, customizations, and integrations
Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency
Manage defect lifecycle and ensure timely resolution with development teams
Perform data validation and ensure integrity across ServiceNow modules
Provide test metrics, dashboards, and quality insights to leadership
Handle stakeholder management – work closely with business, product owners,



and client teams for sign-offs and expectations
Drive risk identification and mitigation related to quality and delivery timelines
Support major releases, upgrades, and production validation

Skills & Experience
Strong experience in ServiceNow QA / Testing, with leadership exposure
Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.)
Hands-on with:
Test strategy & planning
Automation tools (ATF preferred, Selenium, etc.)
Knowledge of ServiceNow configuration basics (workflows, scripting, integrations)
Experience in Agile / Scrum delivery models
Robust analytical, problem-solving, and communication skills

Certifications
Mandatory: CSA (Certified System Administrator)
Positive to have: CSM / ITSM / other ServiceNow certifications
Knowledge and/or micro-certification in at least one of the following:
Customer Service Management (CSM) (preferred)
Playbooks
Flow Designer
Now Assist

📌 Servicenow Qa Lead Noida
🏢 DXC Technology
📍 Noida