We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the prospect below and apply today if you meet the qualifications
Job Description
Responsibilities
Handle customer queries and complaints through calls, emails, or chat in a professional manner.
Ticket creation/Troubleshoot product/service issues and provide timely solutions.
Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
Maintain accurate records of customer interactions and feedback.
Contribute to team coordination and support colleagues when required.
Identify areas for process improvement and share suggestions with the team/management.
Qualifications
Requirements
Minimum 2 years of experience in customer support or related role.
Robust communication and interpersonal skills.
Ability to troubleshoot and resolve issues effectively.
Valuable team coordination and collaboration skills.
Problem-solving mindset and customer-first approach.
Basic computer knowledge (MS Office, CRM tools preferred).
Additional Information
Locations: Valasaravakkam, Chennai
Work mode: work-from-office, full time
Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days
📌 Customer Support Valasaravakkam
🏢 Jobs for Humanity
📍 Valasaravakkam
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