Role summary:
This customer-facing and hand-on technical position requires the ability to work on a team and as an individual, contributing to all aspects of system integrations including requirements gathering and analysis, design, development, testing and support.
Responsibilities
Collaborate with business partners to transform business requirements into detailed design specifications for integrations
Be the technical subject matter expert and customer liaison while collaborating with internal teams to drive the execution and delivery of key customer initiatives
Translate client roadblocks into use cases that can be solved and demonstrated within the FourKites platform
Support existing data integration enhancements and jobs on an ongoing basis
Partner across the organization to identify requirements and provide technical solutions
Identify, triage, resolve and document technical issues in Testing and Production settings
Partner with Implementation lead to proactively raise and mitigate work stream risks




Drive best practice recommendations around setup of data transmission and integrations
Document integration requirements and design and be able to translate between business users and engineering

Experience (Must have)
2+ years in a customer-facing role with hands-on engineering experience implementing technical integrations with enterprise-level customers
Excellent communication and customer-facing skills with the ability to convey technical aspects to non-technical audiences
Experience / working knowledge of HTTP REST APIs and SOAP APIS
Experience / working knowledge of various communication protocols (FTP, SFTP, HTTP, etc.) and file structures (XML, EDI, Flat File, etc.)
Solid analytical and problem-solving skills
Ability to work in a diverse, rapid-paced, multiple stakeholder environment
Demonstrated ability to troubleshoot production issues and provide technical support of existing integrations
Qualities of agility, a tea

📌 Technical Architect Chennai (India)
🏢 Getinz
📍 India