Job Description:

Job Description: Customer Service Advisor (CSA) / Technical Support Engineer

Job Title: Customer Service Advisor (CSA) / Technical Support Engineer

Department: Technical Support / After-Sales & Field Application

Location: Chhatrapati Sambhajinagar, Maharashtra

Employment Type: Full time

Experience Required: 4 to 6 years

Educational Qualification: Diploma / B.E. / B.Tech in Mechanical, Production, or Automobile Engineering

Offered CTC: ₹4.0 Lakhs – ₹7.0 Lakhs per annum (commensurate with experience)

Position Overview

We are seeking an experienced and hands-on Customer Service Advisor (CSA) to manage field-level technical support, customer troubleshooting, and client relationship management for high-precision tooling systems.

The ideal candidate will possess deep expertise in metal-cutting tools, broaching, gauging, and gear manufacturing tools (hobs). This role requires high mobility, involving 15 to 20 days of monthly factory/site visits to client locations across the region to diagnose tooling issues, optimize performance,



and resolve operational complaints in office.

Key Responsibilities

Field Technical Support & Complaint Resolution
Visit client manufacturing facilities (15–20 days per month) to investigate, troubleshoot, and resolve technical issues related to tooling applications.
Perform root cause analysis (RCA) on premature tool wear, tool breakage, surface finish issues, or dimensional inaccuracies on customer production lines.
Provide immediate in office technical solutions and establish standard operational procedures (SOPs) to prevent recurring issues.

Tooling Expertise & Application Engineering
Advise clients on the selection, setup, speed/feed optimization, and correct application of cutting tools, broaches, gauges, and hobs.
Oversee tool trials, performance benchmarking, and re-grinding/coating evaluation at customer sites.
Provide technical training and best-practice guidance to machine operators, quality

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