Description
To lead and scale the Retail Trade, Forex, and Remittance business by driving revenue growth, ensuring regulatory compliance, strengthening customer acquisition, and optimizing product and channel strategies.

Responsibilities

Managerial Responsibilities:
Define and execute the overall strategy for Retail Forex, Trade Services, and Remittances
Drive revenue growth across products like outward/inward remittances, currency exchange, travel forex, and trade services (LC, BG, etc. where applicable)
Identify current market prospects and customer segments (retail, SME, HNI, migrant segments)
Develop pricing strategies and product innovations to stay competitive
Build and scale multi-channel distribution (branches, agents, digital channels, partners)
Drive customer acquisition and volume growth across geographies
Develop partnerships with travel agents, corporates, educational consultants, and aggregators
Ensure strong cross-sell with other banking/financial products

Functional Responsibilities:




Oversee lifecycle management of forex and remittance products
Monitor transaction volumes, spreads, margins, and profitability
Introduce digital solutions for seamless customer experience
Ensure alignment with customer needs and market trends
Identify and mitigate operational, fraud, and compliance risks
Ensure strong controls in forex transactions and trade services
Monitor suspicious transactions and escalate as per AML guidelines
Maintain audit-ready processes
Build and scale multi-channel distribution (branches, agents, digital channels, partners)
Drive customer acquisition and volume growth across geographies.
Develop partnerships with travel agents, corporates, educational consultants, and aggregators.
Ensure robust cross-sell with other banking/financial products.

Qualifications

Graduate/ MBA
Min Exp: 18 years
Max Exp: 20 years

📌 Head Rtfx Mumbai
🏢 CSB Bank
📍 Mumbai