Description
Job Title

Specialist, IT Provisioning

Position Summary

The IT Provisioning Specialist is responsible for access management and provisioning, with a strong emphasis on logical access control. This position will play an integral role in providing employees, consultants, contractors and temporary help with the access they need, execute it with consistency, accountability and exceptional customer service. Access is provisioned and processed within established SLAs, and trouble tickets are resolved expeditiously. Additionally, this position will be assisting with improving access management processes and transitioning access provisioning to automated solutions.

Essential Duties & Responsibilities
Provisioning/de-provisioning of access of employees, consultants, and contractors
Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues
Adherence to established SLAs, established processes, security controls and corporate policies




Modify any existing access as requested through ticketing system
Ensure requests contain proper approvals and reviewing completed requests for accuracy
Perform access re-certifications on a scheduled basis
Provide reports, provisioning and approval evidence when requested by auditors
Performing modifications to Service Catalog and ticketing workflows
Creating scripts to further advance automated provisioning/de-provisioning
Maintaining operations support documentation
Researching and evaluating recent solutions, products and technologies that enhance and improve services
Provide training

Knowledge, Skills & Qualifications
Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements and terminating user accounts
Proficient understanding of Exchange administration in an Office 365 workplace
Solid proficiency with Microsoft Office Suite
Ability to work quickly and accur

📌 Specialist, It Provisioning Chennai
🏢 ICU Medical
📍 Chennai