Educate customers of all size on the value proposition of managed services on Microsoft Azure, and participate in technical discussions to address customer challenges with cloud workloads.
Implement and support recent and existing customers on Microsoft Azure Active Directory.
Act as a liaison between customers, sales, service engineering teams, and support.
Ability to oversee the complex problems/incidents and accordingly act on escalations.
Technical point of escalation to the Cloud Support and Engineering teams; resolvingcustomer issues, working in collaboration with partners across the business, as required
Lead tasks relating to system architecture enhancements, problem management,process improvement, reporting, and customer infrastructure.
Ability to Timely deliver Project Milestones within committed timeline.
Ability to contribute to overall business growth.
📌 Managed Service Provider Mumbai (India)
🏢 IFI Techsolutions
📍 India
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