Position: Airport Customer Service Executive – Male/Female
Company Overview:
Bluespirit is a leading airport services company operating in Kolkata, West Bengal, India. We are committed to providing exceptional customer service and ensuring a smooth and effective travel experience for our clients.
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as an Airport Customer Service Executive. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for providing exceptional service to our customers.
Responsibilities:
Greet and assist customers at the airport, providing support and guidance throughout their travel experience
Handle check-in and boarding procedures, ensuring all necessary documentation is completed accurately and efficiently
Address and resolve customer inquiries and complaints in a timely and qualified manner
Coordinate with other airport staff and departments to ensure smooth operations and customer satisfaction
Monitor flight schedules and assist with any changes or delays
Maintain a clean and organized work area, including the airport lounge
Promote and sell airport services and products to customers
Provide support to passengers with special needs or disabilities
Keep updated on airline policies and procedures to provide accurate and up-to-date information to customers
Collaborate with team members to continuously improve customer service processes and procedures
Requirements:
High school diploma or equivalent
Previous experience in customer service, preferably in the aviation industry
Excellent communication and interpersonal skills
Ability to remain calm and professional in high-pressure situations
Solid problem-solving and decision-making abilities
Proficiency in English and other local languages is a plus
Willingness to work flexible hours, including weekends and holidays
Must be physically able to stand, walk, and li