Position: Airport Customer Service Executive - Male/Female
Company: Airstriprealtech
Location: Hyderabad, Telangana, India
Contract Details: Full time
Airstriprealtech is a leading airport management company based in Hyderabad, Telangana, India. We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Customer Service Executive.
As an Airport Customer Service Executive, you will be responsible for providing exceptional service to passengers and ensuring a smooth and effective travel experience. You will be the first point of contact for passengers, assisting them with check-in, baggage handling, and boarding procedures. You will also handle any customer inquiries or complaints and provide timely and effective solutions.
Key Responsibilities:
Greet and assist passengers at the airport check-in counters
Process passenger tickets and handle baggage check-in
Ensure compliance with all airport security and safety regulations
Provide information and assistance to passengers regarding flight schedules, delays,
and cancellations
Handle customer inquiries and complaints in a qualified and timely manner
Liaise with other airport departments and airlines to ensure a smooth travel experience for passengers
Handle any special requests or accommodations for passengers, such as wheelchair assistance or special meals
Assist with boarding procedures and ensure all passengers are boarded on time
Maintain a high level of customer service at all times
Handle cash and credit card transactions for ticket sales and excess baggage fees
Keep accurate records of all transactions and passenger information
Handle any other duties as assigned by the Airport Manager.
Requirements:
Minimum of a high school diploma or equivalent
Previous customer service experience, preferably in the aviation industry
Excellent communication and interpersonal skills
Ability to handle stressful situations and difficult cust