An experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions, responsible for providing centralized technical support across India. The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for recent and existing products.
The individual will act as a Subject Matter Expert (SME), contributing to troubleshooting, design improvements, and engineering change processes while enhancing overall system reliability and customer satisfaction.
Responsibilities:
Provide advanced technical support and guidance to field service engineers across India for UPS systems and AC power products
Analyze field issues, identify root causes, and support resolution for complex technical problems
Support design and development of service upgrade kits, retrofits, and component substitutions
Prepare technical documentation including drawings, installation procedures, and service instructions
Create and maintain Bills of Materials (BOM)
for upgrades and service solutions
Participate in Engineering Change Management (ECN), acting as Change Originator/Analyst
Review and validate engineering changes and field feedback to improve product reliability
Support Recent Product Introduction (NPI) activities ensuring service readiness (documentation, training, spares planning)
Conduct technical training sessions for internal teams and service partners during current releases or upgrades
Work closely with Engineering, Quality, Manufacturing, and Global Teams for issue resolution and improvements
Coordinate with vendors/suppliers for technical evaluation, alternative parts, and cost optimization
Support prototype validation, field trials, and implementation of corrective actions
Qualifications:
Bachelor’s Degree in Electrical or Electronics Engineering (preferred)
5–10 years of experience in UPS systems / Power Electronics / Critical Power application
📌 Engineer I Service Technical Support Thane
🏢 Vertiv Group
📍 Thane
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