Description
This is not a role with 2070 Health

ABOUT GUT CLINIC:
Gut Clinic is building India’s first and largest network of specialist-led, full-stack outpatient GI clinics. The Patient Experience & Growth Lead at Gut Clinic is the senior-most non-clinical person on the ground — responsible for building a team that takes pride in its work, delivering a consistently outstanding patient experience, and driving the growth of the centre month on month.

ROLE DETAILS:
Location - Gut Clinic – Shrestha Vihar (In office, Full-Time)
Working Hours - 9:00 AM – 6:00 PM, Monday to Saturday
Reporting To - Founder’s Office

KEY RESPONSIBILITIES:
People Leadership
Your most significant job is to build a team that is motivated, aligned, and proud of where they work. Culture is built from the ground up, and this role is where it starts.
Lead all clinic staff — clinical team, front desk, call centre, and marketing — with a focus on fostering team spirit, camaraderie, and a shared sense of purpose
Make people feel empowered in their roles: set explicit expectations,



give regular feedback, and create an environment where the team feels trusted and supported
Track attendance, punctuality, and adherence to schedules; address issues directly but constructively
Coordinate with doctors on scheduling, patient load, and clinical support needs, ensuring the clinical and non-clinical team operate as one unit
Use performance data to identify who is thriving, who needs support, and flag recommendations to the Founder’s Office
Patient Experience Owner
We are in the business of care — and every touchpoint a patient has with Gut Clinic should feel like a five-star experience. This means going beyond process compliance to genuinely serving patients.
Own the end-to-end patient experience at Shrestha Vihar — from the moment a patient walks in to the moment they leave, every interaction should reflect warmth, efficiency, and clinical trust
Ensure SOPs are followed across all functions,

📌 Patient Experience Delhi
🏢 2070Health
📍 Delhi