Job Description:

Position: Sr. Manager - IT

Location: Piplod - Surat

Experience: 15 - 20 Years

Industries: Chemical

Responsibilities:
Support Operations Management
Manage and support operations for computer hardware and software, providing front-line assistance for business applications, communication platforms, and networks at the plant level.
Diagnose and resolve easy application problems, and route/escalate complex issues where appropriate.
Overall IT Operations Management
Manage the overall IT operations related to service delivery for all ARIL locations. Implement network and server segmentation based on company/user group/geography requirements.
Ensure effective and Seamless handling of IT Operations, Projects, Budget planning and preparation, Customer relationships, Enterprise user security (EUS) management, People, Vendor, Asset Management, and Business continuity management with Team Leading.
Network Management
Manage the WAN network and links (MPLS, ILL, Internet) across all locations.




Configure and administer network devices for optimal performance and security.
System Administration
Deploy, install, configure, and administer systems and servers to ensure reliability and performance.
Operations Review & Performance Monitoring
Lead operations reviews of IT services, covering employee satisfaction, SLA performance, and operational metrics.
Monitor aging tickets, ticket quality, IT assets allocation/deallocation, etc. Incident Tracking
Log and track all incidents and requests on the helpdesk system, ensuring SLAs
Cybersecurity & Data Management
Oversee the maintenance and development of a secure and reliable IT infrastructure.
Initiate data management and analytics to support decision-making.
Drive cybersecurity measures to preserve organizational assets.
Project Management & Budget Planning
Handle IT projects, including planning, execution, and monitoring.
Prepare and manage IT budgets to ensure cost-effect

📌 Sr Manager Surat
🏢 Quality HR India
📍 Surat