Company Description

Greeting

Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a robust sense of pride in their performance, team spirit, and a desire to excel.

Job Description

We have immediate openings for “Customer Service Representative” one of our Reputed Client for Bangalore location.
Position: Customer Service Representative
Project Location: Bangalore
Exp. Level: 2 – 3 years of Customer Service experience
Below is JD for Customer Service Representative
Duties & Responsibilities
Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.
Order maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C;’s when defined or per organization policies.




Order Confirmation management: Validate organization delivery schedule with internal stakeholders and communicate organization response to front office CSR.
Embrace and apply the Market Based Management culture and philosophy.
Open to work on shift timing as required to meet business needs.
Perform other related back office duties as assigned by management.

Performance Management
Internal Productivity/Utilization/Accuracy/Turn Around Time/Quality KPI’s
To comply with all Focal Points and departmental goals as determined at the beginning of each calendar Year.

Scope
Back office support to GSM Customer Service activities

Education
REQUIRED:
Diploma/Graduate
English language is mandatory both written and oral proficiency
Valuable PC skills are necessary including Microsoft Excel, Word & Outlook.

PREFERRED:
Knowledge of SAP / ERP system would be preferred.
Chinese, Mandarin spoken and sim

📌 Customer Service Representative Bengaluru (India)
🏢 AARNA HR SOLUTIONS
📍 India