About Rocketlane

Rocketlane is a fast-growing, creative SaaS company making waves in customer onboarding and qualified services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Engagement Manager - US

What will you do ?
Customer Engagement & Relationship Management:
Act as a strategic advisor, building solid relationships with key stakeholders, executives, and cross-functional teams.
Drive engagement success by aligning customer goals with Rocketlane’s platform capabilities.
Ensure smooth onboarding and implementation, driving adoption and time-to-value.
Project & Program Management:
Lead and manage multiple customer implementations,



ensuring on-time and within-budget delivery.
Establish clear project plans, track milestones, and proactively address risks and roadblocks.
Leverage Rocketlane and other PSA tools for project tracking, forecasting, and reporting.
Process Optimization & Change Management:
Identify and implement best practices to enhance customer onboarding and professional services delivery.
Drive process improvements that improve efficiency, scalability, and customer satisfaction.
Strategic & Analytical Thinking:
Utilize data-driven insights to optimize engagement strategies and enhance customer experience.
Work with internal teams to provide feedback, influence product enhancements, and refine service offerings.
Customer Success & Retention:
Collaborate with Customer Success teams to ensure continued value realization for customers.
Partner with Sales to identify expansion opportunities and contribute to busi

📌 Customer Engagement Manager Chennai
🏢 Rocketlane
📍 Chennai