Core MIS Responsibilities
Prepare daily, weekly, and monthly MIS reports on call centre performance.
Track key metrics such as:
Calls dialed / connected
Leads received and contacted
Policies sold
Conversion rates
Premium collected
Agent-wise and team-wise performance
Ensure accuracy and timeliness of all reports shared with Sales and Management.
Maintain and update master trackers for leads, sales, and agent productivity.
Share end-of-day (EOD) and start-of-day (SOD) reports with stakeholders.

Data Management & Reporting
Extract data from CRM, dialer systems, spreadsheets, or internal tools.
Clean and organize raw data to ensure consistency and correctness.
Maintain historical data for trend and performance comparison.
Support audits and management reviews by providing required data.

Basic Data Analytics Support




Analyse sales and call data to identify basic trends and patterns.
Highlight gaps such as:
Low conversion ratios
Drop in call connectivity
Underperforming agents or campaigns
Generate straightforward insights and summary notes to support decision?making.
Compare target vs achievement at agent and team levels.

Sales & Operations Support
Share agent-wise scorecards and performance dashboards.
Assist Sales Managers with campaign tracking and outcome analysis.
Provide data support for:
Incentive and payout calculations
Contest performance tracking
Productivity improvement initiatives
Coordinate with Sales, Quality, and Operations teams to resolve data discrepancies.

📌 Deputy Manager New Delhi
🏢 HDFC ERGO General Insurance
📍 New Delhi