Vice President - Account Management (APMEA)

Purpose of the role – We are looking for a senior qualified to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.), outcomes (e.g.; renewals, up-sell, etc.), People Management (drive a team of customer success managers with strategic directions) and Process Ownership.
Outcome (Quantifiable Objective)
Renewal of Accounts
Upsell & Pipeline Generation
Customer Satisfaction (Net Promoter Score)
Governance (QBRs, MTPs, Events etc.)

Competencies (Technical & Soft Skills)

• Ideally combined background of post-sale and sales experience with a robust commercial acumen

• Demonstrated experience in delivering qualified services and projects to clients





• Strong empathy/obsession for customers AND passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Enthusiastic self-starter and creative leader with the ability to inspire others

• Excellent communication and presentation skills

• Relevant Bachelor’s degree; preference for computer science or related degrees

Qualification Summary

• 10+ years of experience in leading customer-facing organizations

• Relevant Bachelor’s degree; preference for computer science or related degrees

📌 Vice President Noida
🏢 RateGain
📍 Noida