Location: Bangalore, Karnataka, India

Work Model: Hybrid — 2 days in office / 3 days remote (subject to change)

Working Hours: US hours (aligned to Pacific or Eastern Time)

Reports To: Support Manager About the Role

As a Support Specialist at SeekOut, you’ll be the frontline resource for users of our recruiting platform — resolving technical issues, managing user access, supporting integrations at a configuration level, and keeping internal support operations running smoothly. This is a hybrid role based in Bangalore, Karnataka, India, working US hours and reporting directly to the Support Manager.

The ideal candidate is detail-oriented, highly organized, and comfortable independently operating within a complex SaaS workplace. You will handle L2/L3 support escalations, requiring deep technical knowledge and the ability to resolve advanced, multi-faceted customer issues with minimal supervision. You should be equally comfortable working across Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 while collaborating cross-functionally with Customer Success,



Implementation, Product, and Engineering teams.

What You’ll Do

Customer Support & Case Management
Deliver timely, accurate support to customers via chat and email through Intercom
Conduct live troubleshooting sessions via Zoom
Clearly document customer issues and their resolutions
Maintain solid CSAT scores and consistent response time performance

Ticketing & Escalation
Create and manage Jira tickets for bugs and engineering requests
Gather detailed troubleshooting context prior to escalating issues
Track ticket progress and keep customers informed throughout the resolution process
Partner with Product and Engineering teams on issue triage and follow-through

User Access, Email Integration & SSO Troubleshooting
Guide clients through connecting their email accounts to SeekOut Outreach campaigns and configuring ATS integrations at the account level
Diagnose and resolve S

📌 Customer Support Specialist Bengaluru
🏢 seekout
📍 Bengaluru