Job Description:
Manage the overall operations and performance of the branch.
Drive sales of Banking products such as CASA, Fixed Deposits, Loans, Insurance, and Investment products.
Achieve branch business targets for liabilities, assets, and third-party products.
Lead, mentor, and monitor branch staff to improve productivity and service quality.
Ensure high levels of customer satisfaction and relationship management.
Acquire recent customers through team efforts and local market activities.
Ensure compliance with banking regulations, audit requirements, and internal policies.
Monitor branch profitability, cost control, and operational efficiency.
Handle customer escalations and resolve service-related issues promptly.
Build relationships with local businesses, corporates, and HNIs to generate business prospects.
Desired Profile / Criteria / Skills :
Experience:
6–12+ years of experience in Retail Banking.
Minimum 3–4 years of experience as a Branch Manager, Branch Operations Head, or Team Lead handling branch business.