About Aeris:
For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with cutting-edge technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

Title: IOT (Sr Engineer/Assistant Manager - Technical Support)
Noida - Full Time
Experience – 10+ years

Job Description
What You’ll Be Responsible For:
Troubleshooting technical issues directly with customers with various technical skill levels
Diagnosing and repairing faults
Engaging with customers directly to quickly get to the root of their problem
Taking a customer through a series of actions to resolve a problem




Provide support in the form of procedural documentation
Managing multiple cases at one time
Showing a passion for continued learning, staying abreast of current technology and techniques
Manage your own workload by accurately gauging timelines and meeting deadlines
Work across teams and communicate with leadership, product owners, and other technologists

What You Bring:
Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic setting
Experience in Core network/Paco operation will be preferred.
Certification in Microsoft, Linux, Network Plus or Cisco is advantageous
Experience with network monitoring software, IP network and applications to read logs (Wireshark)
Experience with running trace logs for telecom troubleshooting
Experience with Salesforce, Zendesk or ticket tracking best practice
Knowled

📌 Customer Support Mandarin Language Noida
🏢 Aeris Communications
📍 Noida