Description
The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires solid leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.

Key Responsibilities

Patient Experience & Service Excellence
Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
Monitor and enhance the overall patient journey at the branch.
Ensure timely patient follow-ups through the team.
Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
Build and maintain robust relationships with patients.

Team Leadership & People Management
Recruit, train, mentor, and monitor the Front Office team.
Drive team productivity, morale, and performance.
Conduct regular team meetings, brainstorming sessions, and floor rounds.




Initiate training and development programs for team members.
Manage duty rosters, leave planning, and manpower allocation.
Foster a culture of accountability, innovation, and teamwork.

Branch Operations Management
Take complete ownership of branch operations and performance.
Ensure smooth functioning of front office, counselling, cashiering, and patient management processes.
Monitor appointment scheduling and operational workflows.
Improve efficiency of counselling and IPL services.
Monitor OT case TAT and other operational KPIs as per NABH standards.
Ensure process adherence across all departments.

Revenue & Financial Management
Accountable for branch revenue, profitability, P&L;, and EBITDA performance.
Monitor cashiering records and billing processes to minimize errors.
Identify and prevent billing leakages through continuous process improvement.
Resolve billing discrepancies through effective cross-functional

📌 Branch Manager Hosur
🏢 xponentiate
📍 Hosur