About the Job

We are looking for talented candidates to join and enjoy our global success. Someone who wants to grow in this exciting industry, work on personal growth and make a difference for customers all over the world. If you are passionate, accountable, and work well in teams, you will flourish at this job. Being able to translate between business and IT is critical, making connections and thinking in processes is key for success.

Joining our team will provide you a wonderful opportunity to gain a wide and deep experience around automation in multiple platforms and technologies, combined with an understanding of business processes in large enterprise organizations.

This job is perfect for you if you want to:
Work as an expert as CXone Specialist, analyzing, designing, and developing solutions that bring value to our customers
Work in a friendly, digital workplace independently where team members from different countries support and help each other
Use your creative mindset with a realistic view to solve hurdles




Utilize solid customer-facing skills with a high customer service orientation.

Responsibilities
Design and implement NiCE CXone software solutions.
Provide technical support and guidance to end-users on implementation of NiCE CXone/contact center software solutions.
Analyze business requirements and develop customized solutions based on business requirements.
Test and troubleshoot NiCE CXone software solutions to ensure they are functioning correctly.
Able to manage big Projects.
Create a NiCE CXone studio script for voice, digital, and other services.
Integration NiCE with CRM like Salesforce.
Implement current services like new queues and integration with feedback management.

Key Requirements / Skills:
Hands-on experience of 6+ years in designing and implementing Nice CXone software solutions
Strong knowledge of NiCE CXone software, including workforce management, ACD/IVR Implementation ; Feedback Management; NiCE CXone

📌 Cxone Specialist Bengaluru
🏢 PA Team Software Consulting
📍 Bengaluru