Description
Primarily Roles & Responsibilities
Maintain expert level of company product knowledge and application.
Articulate technology and product positioning to both business and technical users.
Provide design and specification development support to resellers, integrators, and distributors.
Assist sales engineering with responding to functional and technical elements of RFIs/RFPs.
Understand and convey customer requirements to other organizational functions.
Perform technical/product training for internal team members and external customers/partners.
Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools.
Travel to project sites to perform deployment, set-up, commissioning, and training services.
Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues.
Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback.




Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Identify customer's needs and sales prospects to help maintain future growth.
May assist product engineering with recent product evaluation, testing, and qualification.
Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process.
Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.

Skills, Knowledge, Abilities
Excellent written, verbal and listening communication with many diverse stakeholders
Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind
Experience or certifications in computer networking, signal switching, and visualization technologies.
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📌 Sr Sales Development Executive Mumbai
🏢 Black Box
📍 Mumbai