Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role)
Have handled Application Support (Banking) with hands on Incident
Management / Escalation procedures / Working with multiple Vendors.
Reporting and Tracking of Issues/Ageing/Resolution.
Solid Interpersonal skills.
Process oriented Individual.
Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.
Mentor junior folks on incident handling.
Identify patterns of repeat issues and work with teams on resolution.
Manage & Track Change control for Infra/Application.
Participate in Change Control Board and Manage inter application dependencies
Monitor and track availability of services.
Coordinate and document DR Dills
Work with teams in Documenting Operational procedures
Manage and Handle workload of L1/L2/L3 Teams.
Supplementary Skills
Vendor resource management
Exposure to Retail/Corporate Banking functionality
Role:
Result-oriented skilled with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL. Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction
Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt. and so on
Performance-driven skilled with proven excellence in stakeholder management; set up project deliv
📌 Neosoft Java Support /application Support Delhi
🏢 NextHire
📍 Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.