PURPOSE OF JOB

We are looking for a proactive and analytical Support Engineer to provide technical support for ATM and payment applications. The ideal candidate should possess strong troubleshooting skills across frontend/UI, Android applications, and ATM transaction systems, along with the ability to support on-field installations and client operations.

KEY RESPONSIBILITIES
Identify and troubleshoot frontend/UI and console-related issues across applications.
Provide Android application support including installation, configuration, and basic troubleshooting.
Analyze ATM transaction flows and perform troubleshooting using EJ logs and reconciliation processes.
Monitor and support payment transaction processing and operational activities.
Coordinate with internal teams and clients to resolve technical and functional issues efficiently.
Perform root cause analysis and document findings for recurring issues.
Support production systems during rotational on-call shifts.
Travel to client/ATM sites for installation, deployment, maintenance, and support activities as required.




Ensure timely incident resolution and maintain high service quality standards.

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

Required Skills & Qualifications
Robust understanding of frontend troubleshooting and UI/console issue identification.
Experience in Android app installation, configuration, and basic support activities.
Knowledge of ATM domain concepts including:

EJ log analysis
Payment transaction flows
Transaction reconciliation
Strong analytical, problem-solving, and communication skills.
Ability to work independently with a proactive and ownership-driven mindset.
Quick learner with adaptability to new technologies and settings.

Valuable to Have
Familiarity with payment protocols and switch integrations.
Experience with log analysis and monitoring tools such as:

Splunk
ELK Stack
Kibana
Basic SQL knowledge for transaction validation and data verification.

📌 Production Support Mumbai
🏢 HPY
📍 Mumbai