Business Analyst – IT / Applications

Location: Bangalore, India (Hybrid – Office & Home)

Employment Type: Contract (6 months, extendable)

Experience Level: Mid-Level

We are recruiting on behalf of a technology organization seeking a Business Analyst to support business applications, process improvement initiatives, and stakeholder coordination across IT and shared services teams.

About the Role

The Business Analyst will work closely with business users and technical teams to gather requirements, support system enhancements, and ensure the successful delivery of applications and process improvements. The role combines requirements analysis, testing, documentation, and application support in a rapid-paced IT setting.

Key Responsibilities

Requirements Gathering & Analysis
Work with stakeholders to understand business needs and improvement opportunities
Document functional requirements, workflows, and use cases
Analyze existing processes and recommend enhancements or automation opportunities

Project & Change Management




Participate in solution design discussions with technical teams
Support change requests and system enhancements from requirement to deployment
Assist in planning, testing, and rollout of recent features or upgrades

Coordination & Communication
Act as a liaison between business teams and technical teams
Facilitate workshops, meetings, and requirement sessions
Coordinate with internal stakeholders and external vendors

Application Support
Provide application support and assist with issue resolution
Manage tickets using ITSM tools (e.g., ServiceNow or similar)
Support UAT coordination, user access management, and post-deployment validation

Documentation & Quality Assurance
Maintain documentation such as SOPs, process maps, and requirement documents
Prepare and execute test cases and track defects
Ensure delivered solutions meet business and quality standards

Data & Reporting
Perform basic data analy

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