When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:
Acts as a trusted client partner, delivering seamless support, issue resolution, and technical guidance while ensuring high customer satisfaction.
Manages escalations end‑to‑end, supports onboarding, integrations, invoicing, and pricing, and drives process improvements through root‑cause analysis.
Focuses on client retention and revenue growth through upselling/cross‑selling, strong communication, and collaboration in a fast‑paced setting.

Responsibilities:
Ensure high customer satisfaction by working with internal teams to provide seamless customer experience
Educate clients on best practices for their program and business needs, becoming a trusted advisor
Maintain a consistent level of technical readiness and industry expertise




Understand and provide accurate information via phone and email about client portals, products, services, and account information
Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion
Identifies root causes of turnaround time concerns
Reviews account setups and implement process improvements
Ensures accurate submission of implementation tasks
Train and onboard current client users as needed
Conveys compliance and technical solutions in a language that clients will understand
Provide updated pricing for recent packages or a la carte options
Provide support and assistance with invoice-related questions
Understand and provide guidance for ATS integrations
Handle and successfully resolve client escalations
Identify roadblocks, make decisions, and effectively communicate solutions

Qualifications:
Previous experience working on time-sensiti

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