About Rocketlane

Rocketlane is a quick-growing, innovative SaaS company making waves in customer onboarding and skilled services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?
Receive and triage incoming cases (email, phone, and web)
Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
Collaborate and communicate/escalate issues with other Product Support team members
Deliver a consistent, responsive, and satisfying customer experience at each touchpoint




Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process

You should apply if
A degree in a technology-related program with 2 - 4 years of experience in a Product Support role.
Strong verbal and written communications skills
Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
Excellent organisational skills, diligent working style and an eye for detail
Excellent customer service and interpersonal skills.
Very Much open to working in the US shift.

Why join us?

At Rocketlane, we’re all about building a great product and a excellent place to work. Here’s why you’ll actually look forward to Mondays:
Impact and ownership: You won’t just be another cog in the machine; here, yo

📌 Product Specialist Chennai
🏢 Rocketlane
📍 Chennai