Description
Bring your expertise to a client-facing implementation team where you will coordinate complex setups, grow your technical skills, and help deliver a outstanding client experience in an inclusive environment.
As a Technical Implementation Associate in Client Onboarding and Services group, you coordinate end-to-end product implementation setups while managing multiple concurrent requests. You partner closely with clients and internal teams to gather requirements, run testing, and support production migration. You apply robust judgment, explicit communication, and technical execution to deliver accurate outcomes and client satisfaction.
Job Responsibilities
Own client experience outcomes by driving timely, accurate product implementation setups
Establish timelines, documentation, and clear expectations with clients and stakeholders
Communicate status updates, risks, and dependencies to clients and internal partners
Facilitate requirement discussions with clients to confirm scope, testing approach, and setup needs
Coordinate across internal teams and client technology teams to complete setup, testing, and production migration
Execute file validation and testing activities to support implementation and migration readiness
Apply creative problem solving and sound decision-making to resolve implementation challenges
Escalate and drive resolution of issues in a timely manner
Record observations and escalate where necessary to protect delivery outcomes
Identify gaps or exceptions and recommend practical solutions
Work independently with minimal supervision while managing high volumes of simultaneous requests
Required qualifications, skills, and capabilities
Strong verbal and written communication skills
Strong logical and analytical skills with attention to detail
Demonstrated ability to manage multiple work requests with effective time and work management
Working knowledge of mainframe-based testing and file transmission testing
Experienc