​​​Role Overview (Service Now)
Own end-to-end ServiceNow ITOM architecture and solution delivery.
Provide architectural leadership across ITOM, CMDB, integrations, testing, and deployment.
Ensure alignment with enterprise technology strategy and business objectives.

Architecture & Design
Conduct design and discovery workshops with business and technical stakeholders.
Capture and document business and technical requirements.
Map requirements to ServiceNow ITOM capabilities and platform best practices.
Design scalable, secure, and high-performance ServiceNow solutions.
Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documents.
Define API-based and MID Server integration architecture.

Integration Architecture
Design and govern integrations between ServiceNow and non-ServiceNow systems.
Lead Microsoft Intune and ServiceNow integration using Graph API.
Architect CMDB data ingestion and synchronization from Intune into ServiceNow.
Design and implement Nexthink and ServiceNow integrations.




Architect third-party chatbot integrations with ServiceNow.
Ensure integrations meet security, performance, reliability, and support standards.

ITOM & CMDB Governance
Own CMDB architecture, data model, and integration strategy.
Define CMDB governance, data quality controls, and reconciliation rules.
Support ITOM capabilities including Discovery and Service Mapping.
Ensure CMDB accuracy, lifecycle management, and operational usability.

Mobile & Enablement
Configure ServiceNow Mobile App for:
Incident creation
Service request creation
Status validation
Approval workflows
Define IT staff enablement and training strategy.
Develop training plans, knowledge assets, and operational documentation.

Testing & Quality Assurance
Define overall testing approach and strategy.
Prepare unit testing, system testing, integration testing, and UAT plans.
Review and approve test cases, test scr

📌 Servicenow Architect Noida (India)
🏢 Topcoder
📍 India