Sopra Steria, a European Tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable perks. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and creative technologies with a fully team-oriented approach.
Sopra Steria places people at the heart of everything it does and is committed to making the most of digital technology to build a positive future for its clients. With 47,000 employees in nearly 30 countries, the Group generated revenue of €4.7 billion in 2021.
The world is how we shape it.
Job Description
Responsible for coding, unit testing, application development/support, bug fixing and deliver tasks assigned as per predefined timelines and quality standards.
Work on change requests from business.
The resolution and recovery of assigned Incidents
Analyzes incidents to identify service restoration actions to be taken
Incident investigation and diagnosis of all priority type.
Assists with classification and prioritization of incidents
Detection of possible Problems and the creating a problem records
Excellent analytical and problem solving skills.
Investigates assigned problems through to resolution or error identification
Handle ad-hoc requests for Service status or one-time information retrieval/reports
Gather service data as needed for reporting and communications
Analyzing the process and suggesting improvements
Keeping affected business partners informed about progress
Participate in implementation activities and provide post implementation support.
Contribute towards updating knowledge assets
Document all the learning’s from the project
Adhere to the Agile Ways of Working
Should be willing to work in Development/support in UK/India shift.