Job Title: Head – Customer Success / Account Management / Client Partner
Experience: 12–18 Years
Location: Noida (Sec.129)
Role Overview
We are looking for a seasoned leader to head our Customer Success function for Digital Transformation Services.
This role is aligned with a Client Partner / Account Director profile in leading services organizations, with end-to-end ownership of:
Client relationships
Account growth (farming)
Delivery alignment
Account profitability
The candidate will drive long-term strategic partnerships, high retention, and expansion of enterprise accounts, ensuring successful delivery of digital transformation programs.
Key Responsibilities
Account Leadership & Growth
Own and grow a portfolio of strategic / enterprise accounts
Drive account expansion through recent initiatives in digital transformation
Develop and execute account growth strategies and roadmaps
Identify opportunities across technology transformation, modernization, and innovation initiatives
Client Relationship Management
Build robust relationships with CXOs,
Business Heads, and Technology Leaders
Act as a trusted advisor on digital transformation journeys
Lead QBRs, MBRs, and executive governance forums
Ensure high client engagement and satisfaction
Delivery Oversight & Execution Alignment
Collaborate with Delivery / Engineering teams to ensure:
High-quality execution
SLA adherence
Timely delivery of transformation programs
Ensure smooth transition from sales to delivery
Act as escalation point for critical client issues
Customer Success & Retention
Drive client retention and long-term engagement
Track account health metrics such as:
Engagement
Delivery performance
Client satisfaction
Proactively identify risks and implement mitigation strategies
Revenue & Commercial Ownership
Own revenue targets from existing accounts
Drive renewals, contract expansions, and margin improvement
Lead commercial discussions,