Bluespirit is a leading airline company based in Kolkata, West Bengal, India. We provide domestic and international flight services to various destinations around the world. Our company is known for its excellent customer service and on-time performance.
Job Description:
We are currently seeking a Check-in Counter Executive to join our team at the Kolkata Airport. The ideal candidate will be responsible for providing exceptional customer service to our passengers and ensuring a smooth and productive check-in process.
Key Responsibilities:
Greet and assist passengers at the check-in counter
Verify travel documents and ensure they are valid
Weigh and tag baggage according to airline regulations
Process ticket changes, upgrades, and cancellations
Assist passengers with special needs or requests
Handle and resolve any customer complaints or issues
Collaborate with other departments to ensure a seamless check-in process
Maintain accurate records of passenger information
Adhere to all safety and security procedures
Keep the check-in counter area clean and organized
Stay updated on airline policies, procedures, and flight schedules
Requirements:
High school diploma or equivalent
Previous experience in customer service or hospitality is preferred
Excellent communication and interpersonal skills
Ability to work in a quick-paced and high-pressure environment
Robust problem-solving and decision-making skills
Proficient in using computer systems and software
Willingness to work flexible hours, including weekends and holidays
Must be able to pass a background check and obtain necessary security clearances
Fluency in English and any other local language is a plus
Benefits:
Competitive salary and benefits package
Opportunities for growth and advancement within the company
Training and development programs
Fun and dynamic work environment