About Rocketlane
Rocketlane is a fast-growing, cutting-edge SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and effective way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?

The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category.

In this high-impact role, you'll get to:
Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc.




Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives
Drive expansion and retention
Plan strategically and execute on current initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant
Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team
Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc.
Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product
Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features
Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals
Proa

📌 Senior Customer Success Manager Chennai
🏢 Rocketlane
📍 Chennai