Position Summary
As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients. This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with easy website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a rapid-paced setting.
Shift & Work Schedule
This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs:
Available Shifts (IST):
6:30 PM – 3:30 AM
10:30 PM – 7:30 AM

Available Work Weeks:
Sunday – Thursday
Monday – Friday
Tuesday – Saturday

Important: Candidates must be willing to work any of the above shifts and workweek combinations as assigned.



The assigned schedule will be considered the employee's regular working schedule.

Essential Duties
Manage and resolve incoming support requests via ticketing system, phone, and email
Close 100+ tickets per week while maintaining quality standards
Answer inbound calls and assist clients in real-time
Assist with simple website updates (text edits, image swaps, basic changes)
Guide clients through platform features and functionality
Clearly explain technical concepts in non-technical language
Identify issues that require escalation to Tier 2
Document all interactions thoroughly in ticketing system
Maintain a high level of professionalism and empathy
Collaborate cross-functionally with internal teams

Required Skills & Experience
1+ year in high-volume customer service or technical support
Experience using support ticketing software (Zendesk preferred)
Strong written and verbal communication skills
Ability to multitask and manage high tic

📌 Customer Support Specialist Bengaluru
🏢 MyAdvice
📍 Bengaluru