Role Summary

Owns quality assurance and release validation for the TLCx LaunchPad Core Components platform, with a focus on the contact center platforms in use (Genesys, NICE, or Five9). Validates that current client setting builds, configuration changes, and integration updates meet production standards before reaching a live client account. This role is testing and release-process focused - it does not require software development, SQL/database work, or reporting-tool experience.

Key Responsibilities
Develop and maintain end-to-end test plans covering voice/IVR, omnichannel routing, digital channels, CRM integrations, and reporting accuracy
Execute functional test scenarios for recent client environment builds — routing logic, IVR flows, queue behavior, recording, reporting accuracy
Perform regression testing for platform updates against established baselines
Execute cross-channel testing for customer experience continuity across voice, chat, SMS, and social
Test security/compliance configurations: recording compliance, PII redaction, access controls, audit logs




Test API integrations under simulated load — response times, error handling, retry behavior
Own the release process — coordinate build, test, and deployment stages across the Build/Application team
Maintain release calendar, change management documentation, and pre-deployment validation checklists
Own defect lifecycle from identification through production verification
Maintain quality dashboards: test coverage, defect density, regression pass rates, release readiness
Conduct post-deployment validation for production releases

Required Qualifications
3–6 years of QA or release engineering experience for contact center, telecommunications, or enterprise software platforms
Experience testing CCaaS platforms (Genesys, NICE, Five9, Cisco, or Amazon Connect) in multi-client or BPO environments
Hands-on experience with API testing tools (Postman, SoapUI, or equivalent)
Proficiency in

📌 Ccaas Qa Engineer Hyderabad
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