Job Purpose:

This role supports the maintenance and optimisation of Workday HCM and related HR systems, ensuring data integrity, effective operations, and a positive user experience. The Analyst contributes to system enhancements, testing, audits, and day-to-day support while resolving Tier 1 global inquiries and escalating more complex issues as needed.

The role also involves supporting users through training, managing global mailbox requests, and assisting with system improvements to strengthen overall service delivery.

Responsibilities:
Provide timely triage, resolution, or escalation of global tickets and mailbox requests
Maintain HR systems through data fixes, mass updates, and routine system administration
Conduct weekly, monthly, and quarterly audits to ensure data accuracy and consistency
Support testing of system enhancements, updates, and recent functionality
Assist in interface/integration issue resolution in collaboration with IT
Execute system updates (e.g., cost centres, organisations, locations, reporting structures)
Prepare and analyse reports,



ensuring accuracy of data and insights
Support HR and Payroll audits (e.g., compensation, job changes)
Deliver basic user training and support documentation
Create and maintain reports, including ad hoc reporting as needed
Know foundational Workday information (e.g., business process, extract data/reports, EIB uploads, issue resolution)
Contribute to process improvements and system clean-up activities
Participate in projects and initiatives to enhance HR system effectiveness

Knowledge, Skills and Experience:
1–3 years of Workday or HCM system experience (required)
Effective written and verbal communication skills
Solid attention to detail with a focus on data accuracy and quality
Basic understanding of HR processes and data flows
Ability to learn systems quickly and work comfortably with data
Strong organisational and time management skills
Analytical mindset with the

📌 Hris/hr System Support Analyst Mumbai
🏢 TD SYNNEX
📍 Mumbai