Heaven Nova Talent Solutions is hiring for Customer Support Representative

About the Company

Heaven Nova Talent Solutions is hiring for a Customer Support Representative to join a customer-facing support team. The role involves understanding customer concerns, providing appropriate assistance, coordinating with internal teams, and ensuring timely resolution and follow-up.

Responsibilities
Handle customer queries through calls, emails, and other support channels.
Understand customer concerns and identify the key issue accurately.
Coordinate with technical/support teams for issue resolution.
Maintain proper customer records, call logs, tickets, and follow-up details.
Ensure timely communication and follow-up with customers.
Provide a skilled, calm, empathetic, and customer-first experience.
Manage multiple customer queries while maintaining service quality.
Use CRM, helpdesk, ticketing, and documentation tools as required.
Support the team with customer-related coordination and documentation.
Occasionally meet clients at their workplaces when required.

Requirements




1–2 years of relevant experience in Customer Support, Customer Relationship Management, Client Servicing, or Technical Support.
Freshers may also be considered if they have a strong technical foundation and excellent communication skills.
Excellent verbal and written English communication.
Robust customer-handling and interpersonal skills.
Calm, empathetic, and customer-focused approach.
Ability to understand customer issues and communicate them clearly to the relevant technical/support team.
Experience with CRM, helpdesk, or ticketing tools will be preferred.
Exposure to technical support, networking, or cybersecurity will be an added advantage.
Basic proficiency in MS Office / Google Workspace.
Valuable listening, multitasking, follow-up, and problem-solving abilities.
Comfortable working from office in Gurugram and following a Monday–Saturday schedule.
Willingness to occasionally meet clients at their workplaces.
Reliable, punctual, and comfortable working in a customer-facing support environment.

📌 Customer Support Representative Gurugram
🏢 Unstop
📍 Gurugram