JOB DESCRIPTION of Endpoint Security Support Executive
Job Title (Designation): Assistant Manager II
Endpoint Security Support Executive
Department: Information Technology
Reports to: Senior Manager
Experience: 2 /3 Years of work experience
Required Qualification: Diploma in Engineering/Any Graduation Degree
Preferred Qualification: Diploma in Engineering/Any Graduation Degree
Skill, Knowledge & Trainings:
Excellent command / highly proficient in spoken and written English
Should have Exceptional customer service skills.
Troubleshooting skills for Windows Operating Systems (OS).
Should have working knowledge of softwares/tools used for management of Antivirus, Inventory, Application control, Windows Patches & Builds & Browser security.
Proficient knowledge of computer systems and its peripherals.
Microsoft trainings on Server / Client OS Fundamentals & Security preferred.
Core Competencies:
Excellent in teamwork with a solid sense of responsibility, accountability, reliability, and commitment
Self-motivated & Self starter
Ability to quickly adapt to recent technologies
Ability to thrive on challenges/pressure
Ability to manage task flow and complete assigned project on time
Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
Have an analytical nature in order to determine the underlying reason for a particular problem.
Solve non-standard issues that may require analytical and conceptual thinking
Functional Competencies:
Security Products Related Support for the following.
Antivirus / EndPoint Detection & Response (EDR), Extended Detection & response (XDR).
Endpoint Patch Management.
Application Whitelisting Solution.
Data Loss Prevention (DLP) Management.
Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed.
Logging call with