Job Title – E-commerce Executive – Quick Commerce & Marketplace
Working days and timings - 9.30 am to 6.30 pm (2nd & 4th Saturday off)
Location – Ahmedabad HO
Key Responsibilities
Inventory Planning & Coordination
Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.
Coordinate with warehouse teams for timely replenishment of quick-moving SKUs.
Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning.
Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions.
Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
Marketplace Operations & Coordination
Act as the single point of contact for marketplace category/account managers.
Coordinate issues related to:
Order cancellations
Order delays
Returns/RTO/Non-delivery
ASN/GRN discrepancies
Ensure daily resolution of marketplace operational tickets.
Track and manage weekly vendor returns (FBA/FBF etc.).
3PL Partner Management
Coordinate daily with 3PL partners for:
Order processing timelines
Dispatch accuracy & TAT
Inventory reconciliation
Stock audits & cycle counts
Raise operational issues and track resolution with the 3PL teams.
Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
Listing Hygiene & Content Maintenance
Regularly check marketplace listings for:
Missing images
Incorrect titles/descriptions
Wrong bullet points
Pricing errors
Keyword relevance
Monitor Buy Box % and pricing parity across channels.
Coordinate with content/graphics team to improve listing quality.
Order Tracking & Issue Resolution
Track daily orders and coordinate with warehouse team for smooth fulfilment.
Resolve discrepancy cases such as:
“Delivered but not received”
“Wrong item received”
“Incorrect listing fulfilment”
Maintain tracker for errors and work with ops team to reduce repeat issu