Job Description
Business Development Associate
We are looking for a motivated and detail-oriented Business Development Associate to join our
growing team. In this role, you will focus on managing and nurturing our retention client portfolio —
ensuring existing clients continue to derive maximum value from our solutions. This is an excellent
prospect for a fresher who is eager to build a career at the intersection of client relationships,
business strategy, and technology.

Key Responsibilities
Stakeholder Management
Serve as the primary point of contact for assigned retention clients, building long-term relationships.
Coordinate with internal teams (product, operations, support) to address client needs promptly.
Track stakeholder feedback and escalate concerns to senior team members when required.
Participate in client meetings, presentations, and review calls to strengthen partnerships.

Requirement Gathering
Engage with clients to understand their evolving business needs and pain points.
Conduct structured interviews and discussions to elicit clear,



actionable requirements.
Collaborate with cross-functional teams to translate client requirements into feasible solutions.
Monitor client usage patterns to proactively identify opportunities for upsell or service improvement.

Documentation
Maintain accurate and up-to-date records of client interactions, requirements, and action items.
Prepare meeting notes, status reports, and client-facing summaries in a transparent and skilled format.
Create and manage trackers for retention KPIs, renewal timelines, and client health scores.
Ensure all documentation adheres to company standards and is stored in designated systems.

AI Tools & Technology
Leverage AI-powered tools (e.g., ChatGPT, Gemini, Notion AI, CRM AI features) to enhance productivity and output quality.
Use AI tools to draft client communications, summarize meeting notes, and generate reports efficiently.
Stay updated on

📌 Business Development Associate Lucknow (India)
🏢 Mastroke
📍 India