Job Description:

Job Summary

The Assistant Manager – Workforce Management will be responsible for end-to-end workforce planning, attendance and attrition reporting, productivity analysis, and capacity planning for KPO operations. The role requires solid analytical skills, advanced Excel expertise, and close coordination with cross-functional teams to ensure optimal workforce utilization and operational efficiency.

Key Roles & Responsibilities (KRAs)
Attendance, Attrition & Reporting
Prepare and publish daily attendance, leave, shrinkage, and attrition reports.
Design and maintain dashboard views in MS Excel for management review.
Ensure accuracy, timeliness, and data integrity across all workforce reports.
Productivity & Performance Dashboards
Develop and maintain daily, weekly, and monthly productivity dashboards.
Generate daily flash reports highlighting key metrics, risks, and trends.
Analyze productivity data and share actionable insights with operations leadership.
Capacity & Manpower Planning




Perform capacity planning and manpower forecasting based on business volumes and SLAs.
Support short-term and long-term staffing plans aligned with business growth.
Monitor utilization, shrinkage, and efficiency to recommend corrective actions.
Roster & Scheduling Management
Prepare and manage rosters and shift schedules to meet operational requirements.
Handle week-offs, leave planning, and schedule adherence.
Support operational changes like ramp-ups, ramp-downs, and recent process launches.
Stakeholder & Data Coordination
Coordinate with Operations, HR, Training, Finance, and Technology teams to collate and validate workforce data.
Act as a single point of contact for WFM-related data and reporting needs.
Tools & Automation
Leverage advanced MS Excel (Pivot Tables, Power Query, Power Pivot, Macros preferred).
Power BI knowledge will be an added advantage for advanced dashboards and automation.
Identify opportunities to aut

📌 Vacancy For Work Force Management Jabalpur
🏢 PS Human Resources and Consultants
📍 Jabalpur