Job Role: Customer Support Associate- Handle customer queries and provide support for digital banking services
Responsibilities:
Handle inbound customer inquiries professionally and efficiently across various communication channels.
Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
Document all customer interactions and transactions accurately in the CRM system.
Maintain a high level of customer satisfaction by adhering to service standards and procedures.
Collaborate with team members and other departments to escalate and resolve complex issues.
Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria:
Completed graduation in any discipline
Robust communication and interpersonal skills
Basic knowledge of digital banking platforms

Shift Timings:
Rotational for Male
7am-7pm for Females

Salary
25,000/- CTC (Fixed)

📌 Customer Support Associate Indore (India)
🏢 Cogent e services
📍 India