About the role
Role requires candidate to work 5 days from office, weekend shift as needed and in night shift. Candidates unwilling for mentioned timings need not apply.

What you will be doing:
Team Management
Lead and mentor team members to deliver results consistently
Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team
Manage multi-layer squad and their performance through on-the-job coaching and mentoring
Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs
Create a fun-engaging-inspiring working setting that encourages personal responsibility, mutual support, trust, and respect

Project Management
Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively
Analyze support metrics and processes while developing more effective techniques and strategies as needed




Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk
Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions

Execution
Identify critical insights and provide improvement recommendations to product teams
Identify barriers to operational excellence and develop recent processes to increase efficiency among the team and the organization
Participate in hiring drives and onboard eligible candidates

Stakeholder management
Collaborate with different cross-functional supervisors and managers
Identify operational issues and help improve processes performance
Who you are and what you bring
Should be a Graduate – B.E/ B.Tech Graduate
Should have a minimum of 5 years of experience in n multi-channeled support workplace with a minimum of 2 ye

📌 Technical Customer Support Lead Bengaluru
🏢 Enphase Energy
📍 Bengaluru