Job DescriptionTiber Taber is looking for a Customer Experience Lead to own how our customers experience the brand - from the first WhatsApp message to the last delivery, and everything in between.
nThis isn't a support role. You'll lead our CX team, shape how Tiber Taber sounds and feels across every touchpoint, and turn customer behaviour into real business decisions - working closely with Marketing, Ecommerce and the founders.
nWhat you'll own:
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Customer Care - lead and manage the CX team across WhatsApp, calls and email; set SOPs, SLAs and quality standards. Resolve Escalation. Improve current customer support quality.n
Tone & Communication - define the Tiber Taber voice; rewrite FAQs, templates, and automated journeys (post-purchase, abandoned cart, win-back)n
CRM & Automation - set up and manage email, WhatsApp and CRM workflows (Bitespeed) end to endn




Website & Conversion - analyse the customer journey from ad to purchase; fix drop-offs, cart abandonment and conversion gaps.n
Insights - turn CSAT, reviews and recurring complaints into product, marketing and ops improvements.n

nYou'd be a outstanding fit if you:
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Have led customer experience, care, or CRM at a D2C/e-commerce brandn
Write well and can define a brand's tone of voicen
Are comfortable with CRM/automation tools and reading funnel datan
Like owning outcomes, not just ticketsn

nSector 7, Noida (20 mins from Lajpat Nagar, Delhi)
nFull-time, Monday–Saturday (alternate Saturdays off)
n#Hiring #CustomerExperience #D2C #NoidaJobs #TiberTaber

📌 Customer Experience Lead Ghaziabad
🏢 Tiber Taber
📍 Ghaziabad