Job DescriptionExp: 3 to 6 years
nJob Role : Technical Account / Customer Success Manager
nJob Location: Noida , sector 60 , All 5 days WFO
nShift Timings : EST time zone ( 6:30 PM to 3:30 AM)
nJob Description:
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Own the end to end technical relationship for a portfolio is largest and mostn
strategic merchants, often at C level or VP level engineering stakeholders.n
Lead complex, multi-phase integration and optimization initiatives, including customn
implementations, platform migrations, and large scale upsell or cross sell efforts.n
Serve as the executive level technical escalation point, resolving high stakes, highn
visibility technical issues under time pressure.n
Proactively identify growth prospects within strategic accounts by deeplyn
understanding merchant architecture, roadmap, and business goals.n
Partner with Product and R&D; leadership to influence roadmap based on strategicn
merchant needs, and represent the voice of our biggest customers internally.n
Build scalable frameworks, tooling,



and best practices that can be applied across then
broader TAM organization, not just individual accounts.n
Own quantifiable outcomes tied to strategic account health: reduced time to value,n
expansion revenue enabled, escalation reduction, and merchant retention.n

nQualifications
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3 or more years of experience in a Technical Account Manager, Solutions Engineer orn
Solutions Architect roles, with direct experience supporting large, complex enterprisen
customers.n
Track record of owning strategic, high-revenue enterprise relationships end to end,n
including navigating executive stakeholders on both the merchant and internal side.n
Deep technical background, including hands on experience with SQL, API integrations,n
log analysis, and reading source code at a level that allows independent technicaln
investigation without heavy engineering support.n
Demonstrated ability to lead complex,

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