Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience Optimization
nNoida/Gurugram/Bangalore/Pune/Remote
nFulltime
nHybrid
ncandidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.
nMust-Have Experience
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10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.n
Robust experience in analyzing and improving AI/automation performance using data and business metrics.n
Proven exposure to:n
Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metricsn
Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.n




Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.n
Ability to drive continuous optimization cycles post deployment.n

nKey Focus Areas
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AI Agent Performance Management & Optimizationn
Data Analytics & Insight Generationn
Conversation Analytics & Transcript Analysisn
Intent Mining & Customer Journey Analysisn
KPI Monitoring & Continuous Improvementn
Voice AI / Conversational AI Optimizationn
Contact Center Transformation & Automation – CCAIn
Stakeholder Management & Business Alignmentn
Post-Implementation Performance Governance & Optimizationn

📌 Remote Assistant Vice President Cx Transformation, Contact Center Ai, Or Customer Experience Optimi Ghaziabad
🏢 Bot Tech
📍 Ghaziabad