Build and maintain long-term relationships with strategic clients while driving account growth, ensuring client satisfaction, and coordinating internal teams to meet delivery expectations.
Key Responsibilities:
Develop and maintain robust, long-term relationships with key strategic clients.
Create and implement account plans to ensure client satisfaction and business growth.
Coordinate with internal teams (sales, operations, delivery) to meet client expectations and timelines.
Monitor account performance, sales targets, and identify upsell or cross-sell opportunities.
Address client concerns and ensure timely resolution to maintain high satisfaction levels.
Provide regular updates and reports on account status and growth prospects.
Required Skills & Competencies:
Key account management expertise
Strategic planning and account growth implementation
Client relationship management
Sales monitoring and upselling skills
Coordination and collaboration with internal teams
Analytical and problem-solving skills