Job DescriptionPOSITION SUMMARY:
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Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the resort and city. Check on VIP guest movements, complete their pre-registration formalities. N
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. N
nDuties & Responsibilities
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Welcome guests during check-in and giving a fond farewell to guest while checkout. N
Handling guest complaints and concerns in an effective and timely manner. N
Overseeing VIP guests, arrivals and departures. N
Coordinating and multi-tasking job duties in a busy workplace. N
Should possess detailedinformation about the resort and city N
Detailed information regarding arrivals and room requirements. N
Have up to date information on daily room occupancy N
Providing excellent customer service as per hotel standards. N
Greeting guests as theyenter and exit the hotel. N
Providing information regarding the Hotel, town attractions, activities etc. N
Check on VIP reservations, complete their pre-registration formalities. N
Allocate rooms to all arriving guests. N
Maintain up-to date information on room rates, current promotions, offers and packages N
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. N
Co-ordinate with housekeeping for clearing of rooms. N
Collect Guest feedback during guest departure along with his likes and dislikes. N
Perform basic cashier activities as and when required. N
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. N
Give proper and complete handover to the next shift N
Should be able to handle all guests without bias or prejudice. N
Follow the house rules and policies laid down by