Job DescriptionCompany: Muun Home | Location: Noida Phase 2 (in office)
nExperience: 1–3 years | Type: Full-time
nPlease Note: This role requires prior experience working with a D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered.
nAbout Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a solid focus on original design and small-batch production.
nThe Role: We need someone who can turn customer conversations into sales — across WhatsApp, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.
nWhat You'll Do
n-Sales & Pre-Sales Conversion
n
n
Manage all inbound conversations across WhatsApp, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed ordersn




Reach out to warm leads — abandoned carts, product questions, DM engagement — with a consultative, low-pressure approachn
Help customers understand product materials, styling, and use cases to build confidence in their purchasen
Recommend complementary or upgraded products where it genuinely advantages the customer, in line with the brand's tonen
Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth teamn

n-Customer Support & Retention
n
n
Resolve order issues — delays, returns, exchanges — with empathy and efficiencyn
Keep Muun Home's warm, considered brand voice consistent across every interactionn
Gather and share customer feedback and product insights with the founders and growth teamn

n-Marketplace Support
n
n
Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platformsn
Track rat

📌 C Customer Success Ghaziabad
🏢 Muun Home
📍 Ghaziabad