Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience Optimization
NNoida/Gurugram/Bangalore/Pune/Remote
NFulltime
nHybrid
Ncandidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.
NMust-Have Experience
n
N
10+ years of experiencein CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. N
Robust experience in analyzing and improving AI/automation performance using data and business metrics. N
Proven exposure to: N
Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics N
Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization. N




Experience working withAI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions. N
Ability to drive continuous optimization cycles post deployment. N

nKey Focus Areas
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n
AI Agent Performance Management & Optimization N
Data Analytics & Insight Generation N
Conversation Analytics & Transcript Analysis N
Intent Mining & Customer Journey Analysis N
KPI Monitoring & Continuous Improvement N
Voice AI / Conversational AI Optimization N
Contact Center Transformation & Automation – CCAI N
Stakeholder Management & Business Alignment N
Post-Implementation Performance Governance & Optimization N

📌 Remote Assistant Vice President Cx Transformation, Contact Center Ai, Or Customer Experience Optimi Faridabad
🏢 Bot Tech
📍 Faridabad